2. Purchased Office 2019 Professional Plus from Amazon to access my old documents. Used for a few weeks and then was locked out. 3. Received refund from Amazon. 4 Purchased Office Professional Plus DVD and Product key in sealed package, hoping to resolve my problem once and for all. No more product downloaded. Install Microsoft 365 for the first time. Some Office 2019, Office 2016, and Office 2013 products come with a product key. If yours did, before installing Microsoft 365 for the first time, sign in with an existing or new Microsoft account and enter your product key at office.com/setup. Redeeming your key is what links your account with Program Name: Microsoft Office 2019 Description: Microsoft Office Arabic, English, German, French and Russian languages 2019 64 bit Version: Pro Plus v1903 B 11425.20228 Core Type: (64Bit) Size: 2,81 GB lPrWIH.