OnAliExpress, sellers cannot close the orders, but arbitrators do. They can only cancel the shipment. In this instance, the order still needs to be finished. You can open the dispute and ask for a refund during this time. You will receive a refund message if you were charged for an order promptly closed. The order was probably stopped for Atthis stage you have the right to cancel the order without the seller being able to refuse, but even if you cancel the order immediately, AliExpress will process the payment and it will take a few days to receive the refund. From the time the refund is made on AliExpress, funds will be received within 3 to 20 working days, AllAliExpress sellers can set the delivery time period to up to 60 days. All buyers can open a dispute starting on the 11th day after the seller ships the order up to 15 days after confirming the product’s delivery. So if you didn’t receive your item within the designated period of time, AliExpress would give you a full refund. Aliexpressis not as buyer friendly as Amazon or eBay. This is the first time I heard of an order being cancelled due to security reasons. I don't think it is a scam since if they sent you the email and don't refund your money, just open a dispute with your credit card company and they will charge it back. Sp you really have nothing to lose. Soif you trust the Seller, then the best bait is to cancel the order as per his instructions. I HAVE NEVER BEEN CHEATED IN REFUND FOR THE CANCELLED ORDERS. At the same time I must admit that I NORMALLY buy cheap but specialty items from AliExpress costing below $10-15. Comeback and delete your post if it does. The moderators reserve the right to delete your post without notification if they judge that the answer can be found in the FAQs or if the question has been asked and answered many times before on the sub. Questions that will certainly get deleted are: Please look at this tracking screenshot. Claimrefunds if orders haven't been shipped, are missing, or arrive with product issues (e.g., defective, incorrect, damaged, etc.). 30 or 60-day refunds* You are entitled to refunds within 30 or 60 days from the delivery date. Quick refunds. If you cancel within 2 hours of payment and the order has not yet shipped, you can claim a full gO0M.